Longtime it was the believe of companies that their employees do perform better if you motivate them through the carrot-and-stick method. Daniel Pink, also the author of the book The whole new mind, now published a controversial book that proves the contrary. Not external but intrinsic drive is what modern employees, especially creative workers, bring to higher performances. Give them autonomy, mastery and purpose!
That is what the creative class needs. As a consequence of that designer managers and design agencies should stop to base their internal resources and business model on hours (= costs), hence stop managing with …
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