Category: Design Quality


Sorena Veerman

Holistic value of design


Sorena Veerman, February 28th, 2010

Forget BusinessWeek’s BCG research into the most innovative companies or Interbrand Best Global Brands research to proof the value of design. Their focus is on financial measurements only.

Instead, meet the new research into best brands: the Good Brands Report by PSKF. This report describes the brands that not only lead in innovation, but also in being responsible and connecting with their communities.

Summarised PSKF identified some common traits between these Good Brands:

  • usability: enhance your usefulness for the consumer
  • premium aesthetics: win the heart of consumers with premium aesthetics and premium experience
  • consumer engagement: actively involve consumers
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Marjolein de Wilde

Demonstrating the value of design


Marjolein de Wilde, February 22nd, 2010

Many design leaders still struggle how they can demonstrate that design contributes to an organisation. The article by John Heskett (2009)1 attempts to fundament the necessity of communicating the value of design. He does this by explaining how design is, or better said, is not integrated into contemporary economic theory. An interesting approach, describing the shortcomings of the economic theories that have dominated our thinking in Western Europe and argueing for an “elaboration of economic concepts through the prism of design theory and practice.”

Fairly said, he is right that the discipline of economics does not acknowledge design until …

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Florian Weiss

The interplay of design effectiveness and efficiency


Florian Weiss, July 28th, 2009

DSC01172With shrinking design budgets due to the financial situation in many companies today, design efficiency comes into the fold. Terms like Key Performance Indicators, Critical Success Factors and Performance Management Systems are becoming part of the lingo of design managers. While design effectiveness is focusing on “doing the right things”, design efficiency is focusing on “doing the things right”. Good design management can not look at design efficiency and design effectiveness isolated, but has to find a good balance between both aspects.

Fil Salustri (author of the blog: the trouble with normal) argues in his post “The down-side of

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